FAQ's

Frequently asked questions

How do I book?

To book, please send an email with your contact details, items that you would like to hire and preferred hire date. We will contact you ASAP to confirm availability, send a quote, finalise details and payment.

It is a 25% non-refundable deposit to secure and confirm your booking. Balance is due 7 days prior to the collection date.

Early booking and payment of your deposit will guarantee that you get the items that you need. We advise that you book as soon as you can.

When do I collect & return?

Standard hire is 3 days over the weekend. Unless prior arranged, collection is by appointment only on a Friday from our home studio in Berryfields, Richmond between 9am and 5pm. Items must be returned back by 5pm on Monday unless arranged prior.

What is the hire length?

The items have a standard 3 day hire period. The item price is for a 1 day hire period. (E.g the fee is the same for 1 day or 3 days). This is typically to collect the items from our home studio on a Friday and return on the Monday, making it stress free for you to organise a day before your event and a day after your event.

Can you deliver, pick up and set up?

Yes - we can deliver, collect and/or set up for an additional cost based on your location. Please contact us to enquire.

Are the items for DIY hire?

All hire items are DIY sets that are designed to give you a quick but stunning set up for your event. All the hire items are easily assembled and dissembled within minutes. We can set up on request for an additional cost if required.

Do you have a minimum spend?

No, we currently don't require a minimum spend. We believe in having a no minimum spend requirement to suit your style and also your budget. Budget is one of the most important aspects when planning an event and with no minimum spend, planning has never been easier.

Can someone collect/return a hire item for me?

Yes, but the hire items are the responsibility of the hirer including collections, returns, missing or damaged items.